FedEx Office® Ship Center at 135 N Los Robles Ave, Pasadena CA

Jackie help me to make my copy enlarged she showed me how to do it myself

Jackie always help me on my shipping needs

Amazing customer service!

She was fast and very friendly. It was a very easy experience for me.

I typically don't like to leave negative feedback but I'v had a negative experience with this worker several times already. It is the asian lady with brown hair (I think she's a new employee for several months). She is aggressive and needs to improve her "active listening" skills. When I first walked in she told me from across the room to "leave my package at the counter" I told her I needed a sleeve before leaving my package. She then ordered me to leave the package on the counter and she'll take care of it. I told her I needed extra sleeves, I would've preferred a response like "Hi, I'll be with you in a moment" simple. She then proceeded to try to add the sleeve herself, I told her I would prefer if I did it myself but she still proceeded to stick the sleeve herself, she was about to add the sleeve right on top of artwork / logo on the box before I grabbed the sleeve myself, I had to physically grab the sleeve sticky might I add (because she removed the film) to paste it myself. She needs to pay attention to the customer requests and follow through. She seemed bothered that I wanted to paste the clear sleeve myself to my package that I'm shipping that I paid for. It made me feel uncomfortable and made me feel like my request was very complicated when it wasn't,in my visit all I wanted was for her to hand me a couple sleeves, thats it. I much prefer to visit the Colorado Blvd location where the staff are genuinely friendly and laid back.

Jackie was an incredible help. She went above and beyond and made it such an enjoyable experience. I am so grateful, I will be back again!!

This review is two weeks late, because I lost and then found my receipt, so sorry. Jackie and Sara were incredible! I came in with quite a few items to send out, and they helped me pack everything up and find the best prices for shipping. They were so friendly and I was in and out in no time. I will definitely be recommending this FedEx location to those that I know. Thanks again Jackie and Sara!

Fantastic experience. Why can’t every service worker be as knowledgeable and efficient as Sofia?

Jackie was very helpful in helping me ship a bunch of file folders. She was very courteous and efficient through the whole process. Thank you!

Great service, very friendly.

All great. Thank you.

I brought in quite a few boxes to be shipped out. Charles was quick and efficient and made the whole process easy! Will definitely be coming back to this location.

I've been working on a multi-day project. Charles and Jackie have been super helpful and cheerful at every visit. I hope they are available to assist on every future project.

I love this location and all of the people that work there. I drive farther than needed just to go to this location. I have always received great, pleasant, friendly, and top quality service from this location and its staff.

Jacky is my go-to. Great service.

Jackie called me about my print order and brought up some edits on the flyer that I hadnt Noticed. She took the initiative to help correct this and went out of her yo wait for my arrival and get my approval before continuing with the print. She truly cared and truly grateful for her help.

Charles is always helpful.

Every time I visit this store, the staff is friendly and helpful. Charles is the best!

Natalie was super helpful and so sweet as well as very very patient with me

I had to return 5 min later to make a change to the delivery day. Natalie was so helpful, patient and very efficient each time.