FedEx Office® Print & Ship Center at 3432 Freedom Dr, Springfield IL

I was very stressed and in a bad position to print out something last minute for an important national conference. Normally I would order from a specific scientific poster company but they wouldn't be able to accommodate the rush order. I called Fedex and Jamie picked up and was kind, collected, and assured me that if I got my poster to them before noon, she would have it done that day, after 4PM, despite the Fedex website saying it wouldn't be available until the day after (too late). I had technical difficulties uploading the poster because of the file format but Jamie assured me and told me to email the poster to Fedex just in case, so that they would have an idea of what the poster should look like. I called Fedex probably three times, very stressed, but Jamie picked up each time and was so patient with me. I emailed the poster over and Jamie had it printed within the hour. When I went to pick it up, Jamie said that the file was indeed messed up in the online submission, but they were able to use my email file to print out the poster. The quality was fantastic and Jamie also trimmed off the margins for me prior to picking up the poster. I am SO grateful for her help and will print my future posters at Fedex instead of the scientific poster company. I feel that Fedex is available, reliable, and helpful to customer needs. Thank you Jamie for providing such amazing service!!!!!

The team member was kind, courteous, and friendly. He took care of the shipping in a few minutes.

Easy - very efficient- in and out within minutes

The employee that helped me was so kind, patient & knowledgeable

I have been there a number of times. Always treated well, staff are knowledgeable and considerate. Such a nice transaction.

Every time I visit the store the employees are very helpful and pleasant.

Assistance given with cutting a copy made by one associate and Bert who assisted with shipping a letter courteous and professional

Team member was kind and patient with me even though I didn’t know what I was doing 😊

The people at the counter were very helpful and well-informed. Very competent at making bookmarks. They helped me choose the right paper and verified all aspects of the order, i.e. from size to cost. When I picked up the bookmarks, I was extremely pleased with the quality and how good they looked. From beginning to end, the staff were friendly, competent and helpful. Great experience all around.

Bert did wonderful! Thanks for your help with Apple Trade In.

Jamie was great to help with my printing needs- could not have done it without her!!

My project was 7 bookmarks on cardstock...2 sided. Destinee set it up & a young man cut them out for me. They were perfect! Thank you@

Zach helps me pick the right size box I needed and told me the best way to get everything to fit to provide minimal movement during shipping. He was very nice, polite and made it an easy comfortable experience. I’ll continue to use this location for all my shipping needs.

Very Friendly & Knowledgeable

every team member is very sensitive to customer needs and helps.jamie cathy zach and bert

Sent a return

Cathy and Jaime were very helpful with my project. They gave me great advice and I am very happy how it turned out. My presentation looks so good. I always get good service and greeted with a friendly smile! Thank you Cathy and Jamie.

Very timely and efficient process

I needed help scanning forms to another state, when I returned with more forms to send, it did not process and I required the team to help and re-process, then came back for computer/print.

Cathy was very knowledgeable and paid attention even when I wasn’t