I came in with a request to print a brochure that I could not successfully print at home. I did not have the file in a good format for your equipment, but your employee, Ariel Kinder, managed to not only salvage the information, but also fix it so it printed beautifully. She was patient, knowledgeable, and very efficient, all without making me feel stupid. She also saved me from having to drive back home (an hour away) to correct the file. I am MOST appreciative!