FedEx Office® Print & Ship Center at 1547 NE 40th Ave, Portland OR

First, I used the self-service printing and your printers are excellent (tho, expensive). Then I used Monique to spiral-bind 9 booklets. I was very nervous about the binding, but Monique gave me total confidence.....and she did a great job! She is very knowledgable, and instills confidence & trust. She's a keeper. Give her a raise!

I needed several documents printed that were attachments to separate emails. One of them did not download correctly so Natalie needed to assist me. Also, the card payment instructions were not exactly user-friendly as I needed to input my card several times because it was not clear if I was 'ending a session' or not. (The desired printing docs were on several different emails and each required a different code to print). One of the copying jobs I needed was 2 of my credit cards. Once that was done I then waited as Natalie printed the other document that would not download on the self-copying machine. As I was waiting I could not find my credit cards and thought they had fallen under the machine or perhaps even someone in the store (customer) had seen and taken them while I was at the counter. I was beginning to get distraught thinking I had just lost them. Natalie calmly helped me look for them and then I found them in another area of my purse. While this scenario doesn't make me look too smart, the important part is that the whole time Natalie was calm, patient, and helpful. Obviously, I needed it as the 'easy' self-print job I thought I was going to do ended up needing assistance. I want to make sure that Natalie is commended for her customer service today. Although I will be slightly embarrassed to return to this particular store I will because I know there are employees willing to assist me.

The clerk was very kind and helpful with my questions

Monique really helped me with my sudden and urgent banner and made it look so clean and professional

Art was very helpful. She listened carefully to my requests for assistance and responded positively.

I got everything I needed done done. The staff that helped me were kind, supportive and courteous. Oh and highly knowledgeable of the technical aspects of my project

Monique deserves a raise!! I appreciate her so much for making everything so easy and smooth for me while having an amazing attitude!!

Dolores went above and beyond to make sure everything was perfect!

I was very pleased to have Ary assist me with spiral binding. She was pleasant and actually finished the job very quickly while I waited.

Ary was very helpful and professional, took great care to ensure my order was correct.

Monique was great, very helpful!

I am 77, was totally lost on how to make modifications to my Excel spreadsheets, in order to print them. Monique was patient, knowledgeable,& delightful to work with. My experience was highly successful.

Monique helped me so much to get my work to come out as I wanted/needed it to

Print job was blurry. Staff would not acknowledge or agree. They did agree to reprint and the job was correct the next day on a second attempt. No discount for my trouble.

Monique was very helpful and Very kind as she helped me with my visit today. She was very knowledgeable and is a great asset to FedEx. She did a great job helping me print the documents I needed and even helped after the self service printer gliched out. I very much enjoyed my experience at your store directly because of the highly skilled service I received from Monique.

Ary helped me navigate a confusing process in a calm and educational way.

Monique was very kind and helpful. She gave me recommendations I felt I could trust when unsure about one option or another. I trust that my items will be packed and shipped with care

Excellent customer service. Ary knew exactly where my order was and the process was fast and exactly what we ordered.

Fast, easy and good service

I was slightly intimidated about doing self service printing but Monique walked me through it step by step and was incredibly nice and helpful