FedEx Office® Print & Ship Center at 4110 Edison Ave, Chino CA

On 5/28/2024 at approximately 12:30PM-1:30PM, I went to the FedEx office store to ship a small bag approximately 6x9 cloth bag containing personal hygiene items and miscellaneous personal items (costume jewelry, Bobby pins, etc). No perfumes or liquids and none of the items were flammable, hazardous, or fragile. The bag alone was no more than .5 lb. The associate told me that these were prohibited items and I was not allowed to ship them. He repeatedly questioned me about its contents after I already answered the question. He attempted to refuse my package but eventually gave in when he saw my genuinely confused face as to why I couldn’t ship these everyday essentials. He made me feel like a criminal, like my business was unwelcome, and like I was bothering him. After much unnecessary back and forth, he finally let me ship my package. He further told me I was not allowed to use my own box and that I was REQUIRED to use their fedex packaging (the white boxes). He never offered me or allowed me to buy the brown labeled boxes. I have used fedex services in the past and I have never been told I was REQUIRED to use the fedex boxes. I wanted to use my own packaging for ground shipping (the cheapest) as this was not an extreme rush (such as overnight). I asked for the cheapest shipping and the associate told me that I was required to use two day shipping since I was using FedEx boxes. He didn’t allow me to use the three day option, which I know to be cheaper. After much coercion, I paid for two day shipping with the FedEx packages. I am absolutely appalled by the associates behavior, accusatory attitude, and his demand that I use the services that HE deemed appropriate. I feel that I was upsold to meet the stores needs which is highly inappropriate and makes me feel abused and taken advantage of as a customer. I have NEVER had an experience like this with shipping, printing, or even returning products. This associate was HIGHLY unprofessional. I am certain that I am not the only nor will I be the last person that this associate forces into upselling and made up shipping rules. The bag needed to be sent as I was already late in sending it otherwise, I would have walked right out. I chose this location and company due to previous positive experiences but I will never consider this my first stop for my future needs. I would rather pay your competitors rates as long as I know I’m not being forced to use services that I do not need. Highly highly disappointed in your store and associate.

Excellent staff and great store

thank you alot Megan

Megan was such a huge help during my visit today! Very patient welcoming and understanding Due to my technical difficulties on my side! Awesome service for my huge 200 copies of programs!

Thank you for Vanessa 😊 she is amazing and very helpful and always has a big smile on her face! I really appreciator that and her help

Autumn was very patient and fantastic during my service today. She was very very helpful and answered all my questions and concerns about a last-minute next day order. Great experience overall at the Chino Hills FedEx office on Edison Avenue.

Thank you all very much for helping me and thanks for Vanessa excellent work 😊

Steven was beyond helpful. Very skilled in how to adjust the sizing for prints. He needs a raise. I will be coming back to this store as long as Steven works here. Please let Steve and Megan know they were great with customer service and beyond helpful. Thank you so much. I will not be going back to Staples.

Thank you Samuel

Thank you Autumn for helping me 😊

Ordering 18X24 size copies. I received a call letting me know that my copies were ready a day before.

Priscilla was friendly, knowledgable, and pleasant to work with. I was sending an important document that I'd already made a mistake on & she instilled a level of confidence that it would arrive on time.

Thank you Vanessa 😊

Great service with a smile always and one stop satisfies all my shipping needs.

Thank you very much for helping me i like this location all the staff very friendly

Tom and Megan were able to help me scan my artworks.

Tom helped me with all my needs and I was very happy with the level of support he provided!

Tom was extremely helpful with setting things up for us and was nice enough to check up on us through our time in the store. Steven helped with making sure our prints turned out aligned properly which we appreciated as well.

Steven from store #2029 helped me with the whole process from beginning to end. Excellent customer service and such a great help with the whole process. I am very grateful for his knowledge and positive attitude with my questions and in the end it made for a great experience. Thank you

I WISH I REMEMBERD THE LADY'S NAME SHE WAS VERY HELPFUL AND KIND AND ANSWERED MY QUESTIONS