FedEx Office® at Hilton Chicago

Although my package was noted as delivered on the website, no one could locate it. But the staff continued the search, and the package was found. The diligence offered by the staff was exceptional

Janice was so helpful! She explained everything so well on my options and the pricing. She really was great. I will say the prices at this Fedex in the hotel were super expensive! I was not expecting that. But Janice was amazing and got me everything I needed while I was there which I was grateful for since I needed it for a work event. Thanks Janice!

Janice was a gem. Just visiting from out of town and needed to drop off a package.

The store clerk was condensing towards me and did not meet the Purple Promise. As a FedEx services team member who goes above and beyond for our business partners, I think this clerks behavior does not reflect well for our Brand. I was taking aback by the lack of care and blatant disregard for my service request.

Dakota was absolutely amazing. They made me feel comfortable as I had never returned a package before. They helped me from start to finish and were so patient with me. Dakota is an excellent representation of customer service for this FedEx office.

Janice was extremely helpful and got me in and out quickly, which is always desirable. A++++

All good

I was charged $45.97 to ship a 24x4 shipping tube due to it being an irregular package. I bought the tube from your store there. It was never brought up the exorbitant fee I would be charged. I was informed of a $2 fee for using this particular location since it was in our hotel. That was fine. As I watched them ring in the number just kept climbing and they presented me with the total. They also put the declared value as $100 which I never stated a value. It was a $12 poster from the museum. I begrudgingly paid the ridiculous fee as I really had no option since this poster wouldn’t fit in my carryon. Put a very sour taste in my mouth at the end of an otherwise lovely vacation.

Janice was very professional and helpful. I needed to ship packages. She found exact box needed and packed expertly. She was alone in office with long line but managed to be courteous to all customers.

Roy was outstanding. Answered all my questions. Helped me come up with the best solution. Completed the work faster than expected and communicated everything above and beyond expectation.

Axel had my file binder and ready before the time I asked. Fast and easy to work with. Thanks will be coming back

Janice was polite and friendly. Took the time to assist me.

In picking up my package, couldn't spell my name

Jennifer was great! She helped us present some incredibly important presentations. She was patient, helpful and made us feel like she cared about our business.

Very professional and helpful

The team was amazing helping us onsite with all of our shipping and receiving needs.

The print shop was in a hotel that I was not staying at and was the nearest I could safely walk to. The cost per copy was really high so I printed fewer copies than I wanted for my work meeting because of that. I also struggled with getting my credit card to read properly in the copier machine which took extra time. No nearby employees offered to help me. It was a disappointing experience.

Jennifer was great

I called the day before (18 May 23). Spoke to someone named Janice who said she would get to my order, but never did. She didn’t even confirm receipt of my email order when I called back a second time to confirm. She wasn’t unprofessional, just not responsive and did not fulfill my order. I called the next morning to see if my order was ready and it was not. It hadn’t even been processed. Luckily, Roy P. answered. He was apologetic and professional. I later came to the office at the Hilton to place my order again (in person). To my pleasant surprise, Roy P. Had already processed my order and was already working on it. Roy P. Saved the day as I needed my signs by 10 am for a Presidential Political event. Needless to say I was very happy and Roy seemed to be the professional everyone needs. I really appreciate how he picked up the slack for Janice. Way to go Roy!

Jennifer was really helpful! Sometimes when I go to this location, the employees aren’t super kind, but Jennifer really was!