I had requested an overnight from Springfield to Lake Zurich. I paid the highest rate possible to ensure delivery. YOU COMPLETELY FAILED during what was an urgent delivery. It took 36 hrs to receive causing extreme duress for everyone. You even mistakenly sent to Indiana. I cannot express the frustration your company caused. I will not use FedEx again so long as UPS and USPS are in business!!!

package made it on time with a snow storm. WOW 🤩

Always an excellent experience at the Springfield IL S 6th St office.

The gentleman was very helpful.

I always choose Fed-ex! It’s easy and reliable. Totally worth it!! Thanks!

The team member was excellent! Went well beyond expectations.

The older guy who helped me with my package waited on 2 people ahead of me. Saw a box on the counter and said, " I know this guy, I think he forgot his box. I have to call him. I'll be right back and that way you can get your information ready." I stated that I had it ready. He said he was going to call the guy and it would only take a minute. No one was behind me and no one in the parking lot. He could have taken me before he made that call, then if someone else came in, have them wait a minute. He didnt write the name of the business fully on the label and had a hard time spelling the name correctly on the label. Took him 3x. Then forgot to put the fragile label on the box even though I told him it was fragile and i wrote on the box it was fragile. Very poor customer service. To his credit, he did apologize as I was walking out the door. (The whole ordeal took around 20 min or longer.

The store was very organized and clean. The guy that helped us was very nice.

Store was excellent and manager was delightful and helpful.

It was great, but shipping is expensive

There was an older white gentleman at the desk. I didnt know what I was doing, but he was so sweet and helpful. Great service.

If I am asking about next day or 2 day delivery. Don’t tell me about your 2 day special when it actually takes 5 days to get there.