FedEx Office Print & Ship Center

Store information
  • Max package weight: 150 LB

FedEx Office® Print & Ship Center at 204 W Cummings Park, Woburn MA

Printing a presentation? Shipping a gift? Need a new banner? At your local Woburn, MA FedEx Office you can copy, print, pack and ship. We can even hold your FedEx delivery for convenient pickup when you’re ready.

A customer in front of FedEx Office

FedEx Office® Print & Ship Center at 204 W Cummings Park

FedEx Office provides reliable service and access to printing and shipping. Services include copying and digital printing, professional finishing, signs, computer rental, and corporate print solutions. We also offer FedEx shipping, Hold at FedEx Location, and packing services backed by the FedEx Office® Packing Pledge.

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Nearby locations

204 W Cummings Park
Woburn, MA
01801

Retail Customer Service Associate - FedEx Office

Posted 10/30/2024

Recent store reviews

  • 1 out of 5Rating 1.0
    I after making it clear that I needed my package delivered before COB 9/17, service rep. Considered several options and quoted me a $53 fee that guaranteed delivery by 9/16 between 5 and 8Pm (the receipt clearly displays this as Scheduled Delivery Date). Only when I checked the tracking status on the 16th did I learn that the package has been sitting on a warehouse 2 hrs. Away for days and will not be delivered to its FL destination until 9/19. I called the Woburn office and was told there was nothing they could fo to help other than give me an 800# to call. After NINE attempts resulting in a dead-end automated response system, I called the Woburn store again and demanded they do something more to help me. The customer rep. Then forwarded my call to a different number that finally connected me to a human being in the Carribbean call center. She promised to try to expedite the delivery today and call me with an update. I'm still waiting for an update. I PAID $73 to FedEx to insure that my package would arrive on time in perfect condition. This is a disgraceful failure on many levels: untrained staff quoting inaccurate information to a customer, horrible customer communications snd support systems, zero concern for the customer's rights or concerns.
  • 5 out of 5Rating 5.0
    The team member was welcoming knowledgeable and very professional. This is in contrast to previous experiences I have had at the same location that made me switch to UPS. I am back now.
  • 5 out of 5Rating 5.0
    I go to this location at least once a week to ship materials to my team. This past week, I shipped 16 different shipments to my team. I didn't have pre-labels or items pre-boxed. Melissa & Alex both truly went above and beyond to help me. I've been going to this location since September fairly regularly and can't tell you how amazing both of these employees are. This is the only FedEx where I've truly had stellar customer service. I will continue to go there to work with the two of them. They deserve the recognition from the FedEx leadership team for how they treat their customers.
  • 5 out of 5Rating 5.0
    The best FedEx employees I’ve ever worked with and I ship items very frequently. Both Melissa and Alex ALWAYS show up for me and deliver a great customer experience.
  • 5 out of 5Rating 5.0
    Visiting to ship a product and print supplies. The overall experience was fantastic
  • 5 out of 5Rating 5.0
    Melissa was more than helpful.
  • 5 out of 5Rating 5.0
    The gentleman was very knowledgeable and kind.
  • 5 out of 5Rating 5.0
    I'm embarrassed I can not remember this woman's name, but she is absolutely delightful. She's helped me on a number of occasions over the years and she is consistently "next level" when it comes to serving politely and professionally. FedEx says, "We Listen." This woman really does listen and is most cooperative.
  • 5 out of 5Rating 5.0
    Melissa was very helpful and reassured me throughout the process of printing a return label. She was courteous and cheerful
  • 5 out of 5Rating 5.0
    I stopped into this location to take care of my shipping needs. I was greeted immediately upon entering and was asked if I needed any assistance. The entire staff was friendly and efficient with my shipping needs. In all, it was a great experience and I will definitely be returning in the future
  • 5 out of 5Rating 5.0
    They had a line when I arrived and they got through it making sure everybody got the attention and service that The deserved. Definitely an A1 team.
  • 5 out of 5Rating 5.0
    Both associates were incredibly helpful and also personable. I would go back here just to interact with them!
  • 1 out of 5Rating 1.0
    The team at this store was more involved in their own conversation than helping me. I had one young man that at least told me what to do, but then walked away and offered no other help. Luckily I am somewhat capable when it comes to computers.
  • 5 out of 5Rating 5.0
    Vincent was a great happy.
  • 5 out of 5Rating 5.0
    As soon as I walked in, Melissa greeted me and asked if I needed assistance. She proceeded to help me with shipping my package and I was able to get in and out of the store quickly. I'll definitely return to this location for my future shipping needs.
  • 5 out of 5Rating 5.0
    Amazing service as always
  • 5 out of 5Rating 5.0
    Melissa helped me fix my copies I did to small
  • 5 out of 5Rating 5.0
    Excelanto customer service and friendly crew. FedEx crew rocks 👍😂
  • 5 out of 5Rating 5.0
    Every year my office prints over 200 copies of its directory. Melissa and Tatiana are always very helpful and patient. It makes my job so much easier knowing they are fully capable of the project. I hope they never leave!
  • 5 out of 5Rating 5.0
    I love this store Melissa and her team are great. I will go out of my way to come to this store. They are the best.

*Effective 10/6/24-1/19/25