FedEx Office Print & Ship Center

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Amazon Returns now accepted at FedEx Office.

Store information
  • Max package weight: 150 LB

FedEx can ship for less than the Post Office

Overnight and two-day shipping. FedEx One Rate®. Exclusions apply.*

FedEx Office® Print & Ship Center at 301 N Guadalupe St, Santa Fe NM

Printing a presentation? Shipping a gift? Returning an Amazon item? Your local Santa Fe, NM FedEx Office can copy, print, pack, ship, and handle Amazon returns with QR code drop-off. Start your return on Amazon and select FedEx Office as your drop-off location, then bring in your item and QR code. No box or label needed for eligible returns. We can even hold your FedEx delivery for convenient pickup when you're ready.

A customer in front of FedEx Office

FedEx Office® Print & Ship Center at 301 N Guadalupe St

FedEx Office provides reliable service and access to printing and shipping. Services include copying and digital printing, professional finishing, signs, computer rental, and corporate print solutions. We also offer FedEx shipping, Hold at FedEx Location, packing services backed by the FedEx Office® Packing Pledge, and convenient Amazon returns with QR code drop-off. To return an item here, start your return on Amazon and select FedEx Office as your drop-off location.

Frequently asked questions (FAQs)

Answers to your FedEx Office Print & Ship Center questions

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Nearby locations

301 N Guadalupe St
Santa Fe, NM
87501

Retail Customer Service Associate - FedEx Office

Posted 9/21/2026

Recent store reviews

  • 1 out of 5Rating 1.0
    I am requesting immediate escalation and an internal investigation regarding the handling of my international FedEx shipment, tracking number 877232177306.

    This shipment was an anniversary gift for my husband purchased from the official Galatasaray store in Turkey and shipped to my correct residential address in Santa Fe, New Mexico. I was contacted to pay $36.25 in duties and taxes, which I paid promptly.

    The shipment subsequently arrived in Santa Fe but was not delivered. Tracking then indicated that my address was incorrect. This is not true. The address provided on the shipment is correct.

    We live in an apartment complex with multiple reasonable delivery options. The driver could have attempted delivery to our apartment, used the package/mail facilities at the complex, or contacted the front office for assistance. I also received no phone call or email from FedEx informing me that there was a problem with the delivery or giving me an opportunity to retrieve the package. I would have been more than happy to pick it up locally if necessary, however, the package was not held for the 14 day period as per FedEx policy with an international shipment. It was not even help for 48 hours.

    Instead, the shipment was removed from Santa Fe and apparently placed into the return process.

    Since discovering this, I have made extensive efforts to recover my package. I have spoken with approximately five FedEx representatives and visited the local FedEx facility multiple times. I have been given conflicting explanations regarding both the location and status of the shipment. I have been told at different times that it was in Memphis, Olive Branch, “Overgoods,” and Santa Fe. I was also told that the package could not be released unless I contacted the seller.

    Despite the fact that the delivery failure occurred within FedEx’s network, I did exactly that. My husband’s family contacted the Galatasaray store in Turkey, and the store advised that there was nothing it could do because the shipment was currently in FedEx’s possession.

    My husband and I then returned to FedEx in person. We were subsequently given another explanation that the Memphis and Santa Fe locations had to determine which location would pay to send the shipment back. Eventually we spoke with the local manager, who was courteous and apologetic and showed us records indicating that this shipment has been scanned an extraordinary number of times. He is attempting to contact Memphis, but even he could not guarantee that the package could be recovered.

    This situation is unacceptable.

    The package reached its destination city. My address was correct. The requested import charges were paid. I was available and actively trying to receive the shipment. Yet rather than contacting me or allowing me an opportunity to retrieve it locally, FedEx moved the package out of Santa Fe and has subsequently been unable to provide a consistent explanation of its location or status.

    This was also an anniversary gift that was intended to be a surprise for my husband. After exhausting my attempts to resolve the situation myself, I ultimately had to tell him about the gift so that he could assist me in trying to recover it. While I understand that FedEx cannot replace the sentimental circumstances surrounding the gift, this illustrates how significantly an avoidable delivery failure has escalated.

    I am requesting the following:

    Immediate identification of the shipment’s current physical location and the FedEx facility that presently has custody of it.
    An immediate intercept of any return-to-sender movement and delivery of the shipment to me in Santa Fe at no additional charge.
    A formal trace/investigation into how a correctly addressed international shipment that had already reached Santa Fe was classified as having an incorrect address and routed away from its destination.
    Review of whether FedEx’s required procedures for an undeliverable international shipment—including any applicable hold period and attempts to contact the recipient—were followed.
    Review of the unusually large number of scans and movements associated with this shipment.
    Reimbursement of the $36.25 in duties/taxes if FedEx is unable to deliver the shipment to me.
    Reimbursement of any additional shipping, customs, or related charges I incur if the merchandise has to be shipped from Turkey a second time because of FedEx’s handling of the original shipment.
    Appropriate compensation for the service failure and the considerable amount of time required to attempt to correct it.
    Written confirmation of the outcome of FedEx’s internal investigation and appropriate accountability if employees or facilities failed to follow required procedures.
    I have documentation showing the correct delivery address, tracking history, payment of the import charges, and my attempts to resolve this matter.

    At this point, I do not want another speculative explanation of where the shipment might be.
  • 5 out of 5Rating 5.0
    The gentleman that helped me was extremely helpful and did a great job packaging the items
  • 5 out of 5Rating 5.0
    He was clear and efficient.
  • 5 out of 5Rating 5.0
    I love working with this store, it is literally like an extension of my own office
  • 5 out of 5Rating 5.0
    the people who work at this location in Santa Fe, NM are always courteous, helpful and personable. I seem to be there once or twice per week for my business, and it's always a pleasure.
  • 5 out of 5Rating 5.0
    Brice did an excellent job listening to our needs and packaging everything for a safe delivery.
  • 5 out of 5Rating 5.0
    We will be back
  • 5 out of 5Rating 5.0
    Very professional and helpful.
  • 5 out of 5Rating 5.0
    The team works well and professionally. Great workers and well trained.
  • 5 out of 5Rating 5.0
    Bruce is an excellent and professional employee
  • 5 out of 5Rating 5.0
    Brice was most helpful patient and kind when we spoke on the phone, as well as Margaret in the store
  • 5 out of 5Rating 5.0
    Wonderful that you are open on Sunday
  • 5 out of 5Rating 5.0
    This was an amazing experience. The gentleman that helped me actually knew what he was doing. He was friendly, helpful, and efficient. He understood my answers to his questions without asking me to repeat it several times. He had a brain and a personality, two characteristics often missing in "customer service" employees. Congratulations and thank you.
  • 5 out of 5Rating 5.0
    Santa Fe...Guadalupe office...excellent staff ! ! Will be doing all of my signage needs there...(they should get a raise)
  • 5 out of 5Rating 5.0
    Everything went very smoothly.
  • 4 out of 5Rating 4.0
    Routine experience. Fast, friendly service. Thanks!
  • 5 out of 5Rating 5.0
    Nive
  • 5 out of 5Rating 5.0
    the manager was extremely helpful, getting a very heavy box from the car that I could not carry.
  • 4 out of 5Rating 4.0
    I was uncomfortable with the$1000 limit of insurance. Pkgs got there fine. Service was great. But shipping two pkgs each insured at half the value was nerve wracking. I have never filed a claim and never want to. It just made me incredibly nervous.
  • 5 out of 5Rating 5.0
    Robert began my shipping checkout and then there was a medical situation, he calmly addressed it and then finished my checkout, always calm, well spoken and professional!

*Exclusions apply. Visit fedex.com/onerate for details.