FedEx Office Ship Center

they were helpful and professional

The team member enter the address and email incorrectly, it caught when I reviewed the information. They also told me the package would ship that day and arrive Monday by 8:30am. After paying $175 for express overnight shipping I expected more. The package did not arrive until Tuesday morning.

Plenty of parking.

Your team member was above and beyond helpful. I don't remember his name but he was cheerful, knowledgeable and helped me with exactly what I needed. He informed me of all delivery options and how best to package my item. The receipt number is BTVKA00117621 This employee was exceptional

The FedEx employee carried on a conversation with me, all while processing the package for shipping. That was impressive.

Good experience

Good people met me and sent my package.

Paid for overnight delivery, package took 2- days.

Ernie took a very long time with me to help me accurate record what was in my package for successful delivery to Canada. I was surprised how complicated it was to ship a package of personal items to Canada, but Ernie hung in there with me and the package was delivered. I appreciated Ernie's calm demeanor and willingness to help me. I would highly recommend this FedEx location for international shipments.

Please continue to provide the very best customer service experience! No improvement needed!

It was very helpful and efficient. Questions I had were answered. I felt it was a positive experience.

Michael was extremely helpful in supporting my needing to overnight an important letter, as well as setting up a FedEx account.

I tried to create a label via FedEx.com and our account but your website wouldn’t provide shipping alternatives and prices. After two days of frustration, 3+ hours on the phone with tech support, and a support ticket created, I went to the local FedEx office without a label. I explained my online problems and that I wanted to ship a book and insure for $6K. I was asked if I was shipping the Gutenberg Bible, as though my item couldn’t be worth what I wanted to insure it for. I thought this was unprofessional to question the value I was willing to pay for. The local office also could not get things to work. On top of the tech issues, I was told on the phone I could not insure for over $1K! Surely FedEx ships items of greater value. Then I was told I could insure for up to $5K but not in a FedEx box. Later I was told the max value is $50K, and then $10K. After about 25 minutes the local office was able to create my label. After shipping I had a call from tech support to tell me the problem was with my individual account and not the website. Tech support handed me off to customer support to fix it. Customer support says there is no problem with the account, no record of a ticket, nor my prior calls, and sent me back to tech support. They said they’d create a ticket and call when it was fixed. I’m still waiting 4-5 days later. I can’t tell you how frustrating this whole process has been. It appears my new DHL account will be activate shortly.

The store manager, whose name I can't recall, wa s EXTREMELY helpful, both to me and other customers in the store. He also helped another employee with kindness. Great to see!

The gentleman with whom I worked was extremely helpful , friendly and professional.

I paid $45.00 for overnight shipping & the letter still hasn’t gotten there yet 3 days later.

I was returning a package and the wrong destination label was used. The package actually came back to me the next day. This made additional work for me to return to the FedEx office and delayed my package. I also received conflicting emails regarding the delivery of my package. One email said it was delayed to the next day while the other said it was delivered.

I paid for overnight shipping and it took two days which would have been a lot less expensive.

The store was fine; the shipping was terrible. Paid for package to arrive Tuesday by noon and the package arrived late Thursday or Friday morning.

The customer service representative did an excellent job helping to print the label and explaining my options. I would hire him.