FedEx Office® Ship Center at 225 E 17th Ave, Denver CO

I had printed out my labels but no idea how they needed to be folded or what they scanned. Aleasha was great and showed me how they should be folded and what info she needed for scanning. I was running late and she was so nice - it helped my morning.

Visiting from Austin Texas l, needed copy for important meeting Brian greeted me at the door and walked me through every step.

Efficient

The personnel at the store was very helpful and understood the shipping protocols as described within the FedEx system. Unfortunately after 3 weeks, >4 phone calls with FedEx, and >5 emails with FedEx I have been unable to successfully mail a simple letter to Canada. You have successfully lost the competition with USPS which is an incredibly low bar to beat. It would be great to be able to speak with someone who understands the shipping rules and can actually take action to correct this mishap. Unfortunately, I was stuck in a logic loop where Customer Service, although very polite and apologetic, could not take any actions to help. After this experience I now understand the rules to ship a letter to Canada from the United States better than any employee I've spoken with other than the personnel in the FedEx office who were also unable to take any corrective actions. A document being shipped from the United States to Canada allegedly does not require a commercial invoice and definitely does not require a commercial invoice if the value is under $20 according to FedEx's own listed protocol. I was also not provided a commercial invoice until my 5th call to FedEx. Since my options are to provide a commercial invoice or have my letter stuck with a shipping center in perpetuity I will complete a "CI" as it was so eloquently put. I could not even have the letter returned to me with a refund. It is appalling. Thanks for nothing, and I look forward to avoiding using FedEx wherever possible for the rest of my life.

I forgot to get the individuals name (I assumed it would be on the receipt), but the woman who helped me ship my luggage was incredibly kind, friendly, knowledgeable, and helpful. She made my experience so easy and quick - I'm thankful for her help!

It was horrible. Manager was rude as ***. Didn’t want to help and was an ***. Will never go back there again and I will tell everyone I know not to go to this location.

Always love coming here. Everyone is always so kind and helpful.

Brian was extremely helpful. Also lifted a huge package from my vehicle with no problem.

Aleasha is always very helpful.

Great visit and great experience

I go into Fedex almost every single day for my job, and this store in particular always goes above and beyond. They do an amazing job of organizing the packages I need, and always have a positive attitude. They truly make my day sometimes and are some of the best employees I’ve ever come across!!

Great customer service and employees were very helpful

Brian is always very helpful, whether I'm picking up pkgs I have routed there, or getting help using the printers. Although he has helped me most often, every employee there is exceptional when it comes to friendliness, knowledge and customer service.

Aleasha is always polite and very helpful.

Aleasha was incredibly personable, friendly, and helpful.

I got my 17th St locations confused and called to confirm an order could be ready that night, but put the order through at the wrong store. When I called the correct store from my receipt to confirm a pickup time, Aleasha figured out the issue and jumped into action! Not only did she get my order done beautifully night-of (and in the half hour before closing to boot), but she was SO kind, helpful and caring. She truly saved the day and I’m so grateful for her amazing attitude and quick problem solving. A++++

Staff is great. They recognize me now and have my order ready.

Cord and Alesha always go out of there way to help us!

I had the pleasure of being helped by Aleasha. She took my small graphic project and treated it as if it was really important. She made sure it was perfect, which was, honestly, more than what I was looking for. It turned out super great! It looks legitimately professional. Thanks!

Cord is a consummate professional as manager, kind, well informed, professional, and helpful. His appearance is professional and Cord heads up a team that keeps store 4517 impeccably clean and customer friendly. Today, both Cord and one of his staff named Aleasha did everything they possibly could to help me; explaining the self-service technology and assisting me step by step through the process. I can honestly say that it would be super if all of my product shopping and service oriented purchases I experiences as a customer were as satisfying as I have enjoyed at Fed Ex Office Store #4517. Of course, I recommend this company and specifically this location. Thank you, Cord and Aleasha, for all the ways you’ve helped me every time I visit.