FedEx Office Print & Ship Center
- Max package weight: 150 LB
Printing services- Copy & print services
- Self-service copying, faxing, and scanning
- Shredding services
- Computer all access stations
- Free Wi-Fi hotspot
- Passport photos
- Direct mail services
- Architecture, construction, & engineering prints
- Print business cards, flyers, postcards, labels
- Print banners, signs, and posters
- Promotional products
- Custom branded boxes & padded mailers

FedEx can ship for less than the Post Office
FedEx Office® Print & Ship Center at 11625 W Broad St, Richmond VA
Printing a presentation? Shipping a gift? Returning an Amazon item? Your local Richmond, VA FedEx Office can copy, print, pack, ship, and handle Amazon returns with QR code drop-off. Start your return on Amazon and select FedEx Office as your drop-off location, then bring in your item and QR code. No box or label needed for eligible returns. We can even hold your FedEx delivery for convenient pickup when you're ready.

One rate fits all
FedEx can ship your packages for less than the Post Office. Two-day retail shipping, one flat rate. FedEx One Rate.*

Copy and print services
Copy, print, and scan with our self-serve machines. With FedEx Office® Print & Go, print quickly and easily from the cloud, USB, or email.

Amazon returns
FedEx Office now accepts Amazon returns! Just start the return process through Amazon and choose FedEx Office as your drop off location. Then bring in your item and QR code to a participating store.

Banner, sign, & poster printing
Need a banner, sign, or poster for your next event or project? At FedEx Office, creating vibrant, custom prints is quick and easy, whether online or in-store.

All access stations & wi-fi
Check email, browse the web, print copies, or scan photos at all access stations. Enjoy free AT&T Wi-Fi access at FedEx Office in Richmond.

Online printing services
Upload your files online and pick up your order at FedEx Office on 11625 W Broad St or any of our 2,000 locations. Discover a wide array of print products and convenient services.

Passport photos & expedited services
Apply online for expedited passports, rushed passport renewals, and expedited travel visas. Plus, conveniently get your passport photos taken and printed in-store.

FedEx Office Online Notary
Get your personal and professional documents electronically notarized anytime. FedEx Office Online Notary with NotarizeSM is safe, fast, and entirely remote.

Corporate business solutions
FedEx Office is your end-to-end printing, parcel management, and shipping solutions provider. Through one-on-one consultations, we customize solutions for your needs.

Packing & shipping services
Have something fragile? No packing materials on hand? Short on time? Bring it to us. Choose from over 2,000 locations offering packing and shipping services.

Ship and track on the go
Want to track, redirect, and sign for packages? Create labels, get alerts, and set delivery holds? The FedEx® Mobile app does all that and more.

FedEx Office® Print & Ship Center at 11625 W Broad St
Frequently asked questions (FAQs)
Answers to your FedEx Office Print & Ship Center questions
Track the status of your FedEx package
Recent store reviews
- Saturday, May 9, 20265 out of 5Rating 5.0Easy , helpful and less than I thought!
- Thursday, May 7, 20265 out of 5Rating 5.0Nothing, everything went fine
- Thursday, May 7, 20265 out of 5Rating 5.0I was pleasantly surprised by the level of attention and commitment I received from Justin at this location. We communicated both by phone and email and the process was smooth and efficient, with a pleasing result. Print quality was great, fairly priced, solutions to challenges were swift… I know where to go in the future for additional business support materials. Thanks Justin.
- Thursday, May 7, 20261 out of 5Rating 1.0Justin made me feel awful. He did not openly insult me with words, but with his demeanor. He was acting as though I was a problem. This was because I was shipping a package overseas and I came back to the counter 3 times over about 30 minutes for him to reweigh the package as I took things out, repacked and made phone calls to the recipient to try lower the cost. I was very apologetic and kept saying I’m so sorry for the inconvenience and Justin could not hide his annoyance. I actually cried when I went to my car after this experience. I asked him for ideas of how to lower my shipment cost and what he’d advise and he was very annoyed and said there is no way it’s coming down even if I took stuff out. I asked about opening an account and he said it would not make a difference. I eventually asked if I could try a packet instead of a box and reluctantly while shaking his head he tried …and the shipping cost came down from $775 to around $500. I kept my mouth shut since he did not even offer me this option; I discovered it myself. At one time he even said just go to the post office instead. When I said I’d like to continue and said in disbelief “you are going to ship this for $500? Really? Are you sure” which was very condescending. I just felt really low after that experience. He needs customer care training. In my job I am in customer care for a big corporation so when I get a humiliating service it affects me deeply because this is what we coach against. Justin seems efficient at his job but he needs training on his bedside manner and how to make a customer feel welcome. There used to be a lady there when I shipped things before and she was awesome. My AOV is around $110 and for that small amount we make customers feel special. He couldn’t be warm when I was paying $500 in a single swipe? That was unacceptable. Luckily DHL and UPS also offer the same service so I’m not stuck without alternatives. The only reason I continued in that moment is because FedEx has a good service in the country of destination for the stuff I was sending. But I think I will take my chances with DHL next time. It better to pay more and be treated with respect. This experience showed me that FedEx is all good ads and absolutely no actual substance on the ground.
- Wednesday, April 15, 20265 out of 5Rating 5.0Justin was outstanding. He was helpful and courteous. I came at him with a last minute need and he remained calm. He even went above and beyond. I’m impressed!
- Tuesday, April 14, 20265 out of 5Rating 5.0The store is very welcoming & helpful. Kevin, FedEx employee who serviced me was highly efficient & had a great attitude. He was patient in answering my questions too. For me, whenever I’ve been to Short Pump, VA FedEx office, I’ve gotten wonderful helpful service.
- Tuesday, March 10, 20265 out of 5Rating 5.0The team member who helped me was personable and professional.
- Friday, February 20, 20265 out of 5Rating 5.0Store was clean and worker was polite and kind.
- Tuesday, February 17, 20265 out of 5Rating 5.0Absolutely top notch service. Communication and execution by Justin was flawless. Thank you!
- Friday, February 13, 20265 out of 5Rating 5.0The staff was very helpful ! Above and beyond!
- Thursday, February 12, 20265 out of 5Rating 5.0nice person and helpful
- Friday, January 16, 20265 out of 5Rating 5.0Very friendly, fast and efficient
- Tuesday, November 4, 20255 out of 5Rating 5.0Always a quick and efficient process at my FedEx office.
- Tuesday, October 21, 20251 out of 5Rating 1.0I exchange multiple emails with an individual confirming that my order would be ready for pick up Friday, October 17 by 1:30 PM. I arrive to the store at 2:30 PM and initially was told there were no orders there in my name on my company‘s name then the gentleman went back and double checked and advised me that they were not gonna be ready until later that day. I had a very hard deadline that I had to meet as I had to drive downtown with these items and he said they would be ready in an hour so at 3:30 I went back to pick them up and they were ready. However, there were multiple spelling errors. The item I asked for was incorrect. I asked for a place setting card for a dinner table, and I was presented with table tents that One would use for a conference. They were huge and we’re not appropriate. I was very dissatisfied with a customer service, the initial contact that I had. He actually had indicated to me that there was a lack of communication which, in fact there was not because in the emails I received it was confirmed. I actually called the week I needed the items and was told they would be ready absolutely by 1:30 on Friday the 17th. I will not be using this location again.
- Friday, October 10, 20255 out of 5Rating 5.0I appreciate my FedEx store. It is convenient for me to visit and the team members are so helpful! They are always able to assist me with printing, faxing as well as receiving or sending packages.
- Thursday, October 2, 20255 out of 5Rating 5.0I was shocked by the price. The recipient specifically asked me to send it by FedEx.
- Monday, August 4, 20254 out of 5Rating 4.0When a customer ships valuable items, staff should pack the items ensuring the customer can see that all items are being packed.
- Monday, July 7, 20255 out of 5Rating 5.0I arrived at opening and time I entered the store was immediately helped. It was very quick process and saved me time and money with the multiple shipping options. I wish I had known it was that easy sooner!!!
- Monday, June 30, 20255 out of 5Rating 5.0Very knowledgeable and customer oriented
- Thursday, June 26, 20253 out of 5Rating 3.0The person who helped me was quite terse. I didn’t feel welcomed. Also, I was really surprised you didn’t store past addresses to be reused.
*Exclusions apply. Visit the One Rate page to learn more.

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