Customer Support
In-store services
- Get a shipping label
- Express drop off
- Ground drop off
- Hold Express package for pickup
- Hold Ground package for pickup
- Hold service offered on Saturday
- Packing services
- Packaging supplies
- International shipping
- QR code returns
- Copy & print services
- Passport photos, renewals & expediting
- Return shipping services
- Signs and banners
- Direct mail services
- Saturday service
FedEx Office® Print & Ship Center at 11625 W Broad St, Richmond VA
Printing a presentation? Shipping a gift? Need a new banner? At your local Richmond, VA FedEx Office you can copy, print, pack and ship. We can even hold your FedEx delivery for convenient pickup when you’re ready.
A FedEx customer uses the FedEx® Mobile app to track a package.
Ship and track on the go
Want to track, redirect, and sign for packages? Create labels, get alerts, and set delivery holds? The FedEx® Mobile app does all that and more.
Two people looking at brochures and business cards at FedEx Office counter in Richmond located at 11625 W Broad St.
Copy and print services
Upload your documents online and pick them up at FedEx Office on 11625 W Broad St or print to any of our 2,000 locations. We offer self-service color copying, high-volume digital printing, presentations and postcards, to name a few.
A FedEx employee packing a box to ship to another person.
Packing & shipping services
Get your packing supplies and let our shipping experts help you ship with FedEx. Our professionals can even help you pack specialty items, like luggage or golf clubs, and ship them with FedEx Express or FedEx Ground to meet you at your destination.
A person working at a computer rental station inside FedEx Office at 11625 W Broad St in Richmond
Computer access & wi-fi
Rent a computer with internet access or get online with free AT&T Wi-Fi access at FedEx Office in Richmond. Check email, browse the web, print copies or scan photos. All in one place.
A person hanging a canvas print picture.
Photo printing & passport services
FedEx Office Print & Ship Centers also offer a full range of photo printing services that can help you make the most of your photos. From photo posters and canvases to cards, invitations, photo printing, and passport photos, we've got it all.
Offers & other services
FedEx Office® Print & Ship Center at 11625 W Broad St
FedEx Office provides reliable service and access to printing and shipping. Services include copying and digital printing, professional finishing, signs, computer rental, and corporate print solutions. We also offer FedEx Express® and FedEx Ground® shipping, Hold at FedEx Location, and packing services backed by the FedEx Office® Packing Pledge.
Track the status of your FedEx package
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Recent store reviews
- Friday, June 2, 20235 out of 5Rating 5.0Very efficient every time I come in. They help me with packing as well. Make recommendations on the quickest and most economical way to ship packages.
- Wednesday, May 31, 20234 out of 5Rating 4.0Accommodating staff
- Thursday, May 25, 20235 out of 5Rating 5.0I needed assistance with discounted shipping - Capricia was knowledgeable and very helpful
- Wednesday, May 24, 20235 out of 5Rating 5.0Ralph handled my request with a sense of urgency as time was of the essence. He made the best recommendation for me and my circumstances and saved the day for me! His understanding of how best to quickly get my request done was impressive.
- Tuesday, May 23, 20235 out of 5Rating 5.0Fast, easy, friendly, no hassle. Loved it.
- Friday, May 19, 20235 out of 5Rating 5.0Every ones goes out of there way to assist
- Thursday, May 18, 20235 out of 5Rating 5.0Justin is always open to help me every time I come into the store to print. I really appreciate his patience with me every time I have an issue and need his help.
- Thursday, May 18, 20235 out of 5Rating 5.0I went to mail 2 packages. Justin greeted me as I entered the store and was professional and courteous. He too care of business quickly and efficiently, as he always does. I am very happy with my visit!
- Tuesday, May 16, 20235 out of 5Rating 5.0Associate was super friendly keeping a smile on her face the entire visit!
- Saturday, May 13, 20231 out of 5Rating 1.0This store lost my package valued at $500 and for mothers day. Package arrived two days after promised and contained two Dell Lap Tops - NOT what I shipped. I shipped a bracelet and jewelry. We contacted store immediately and they have been totally unhelpful and even laughed about the mix up. Did not return repeated calls. I opened a lost claim and have heard nothing. In meantime we wanted the other customer to get their computers back so we called and let them know. For second time they mis shipped computers and sent them to my husband's office which is the shipper not recipient. Terrible customer service and I want my jewelry to be located and returned.
- Wednesday, May 10, 20235 out of 5Rating 5.0All team members are always helpful
- Wednesday, May 10, 20233 out of 5Rating 3.0Ups store would have done way better with a good attitude.
- Monday, May 8, 20235 out of 5Rating 5.0Justin did an outstanding job helping me with picking up the order placed by my boss.
- Wednesday, May 3, 20235 out of 5Rating 5.0Graham took care of my needs getting a photo printed on architectural paper in a custom size. Turnaround in one day. I sent in the photo and he took care of the rest.
- Thursday, April 27, 20235 out of 5Rating 5.0As a business owner, I appreciate great customer service. This store always delivers great service and help to their customers. I try my best to come here whenever I need mailing or shipping services because of how great they are!
- Wednesday, April 26, 20235 out of 5Rating 5.0Bien
- Monday, April 24, 20235 out of 5Rating 5.0This is my favorite of the FedEx stores they go out of their way to make sure they understand your needs. The never act like they are too busy or if you need help they take great care in explaining everything. It is truly a pleasure to work with them. Justin is outstanding! All the associates are friendly helpful and informative.
- Friday, April 14, 20235 out of 5Rating 5.0Everyone is so helpful and courteous every time! I’m always in a rush and they are very accommodating :) I truly appreciate them taking the time to ask questions clarifying what I need. Because I’m so busy, the great customer service is an attribute of this store!
- Wednesday, March 29, 20235 out of 5Rating 5.0I love going to this location just because of Justin. He is so helpful and courteous and I always leave feeling like I had a great customer experience!
- Tuesday, March 28, 20235 out of 5Rating 5.0Both Ralph and Justin were very friendly and helpful and patient!