FedEx Office® at JW Marriott Austin

I'VE BEEN IN AUSTIN THIS WEEK FOR A CONFERENCE AND TANDOLYN HELPED ME TO SHIP VIDEO EQUIPMENT I NEEDED TO DO MY JOB HERE TO THE HOTEL AND THEN BACK HOME TODAY. DURING THE WHOLE PROCESS SHE WAS INCREDIBLY HELPFUL AND ATTENTIVE AND MADE ME FEEL LIKE I COULD TRUST THAT EVERYTHING WOULD BE TAKEN CARE OF. I WAS EXCITED WHEN I GOT TO MEET HER IN PERSON AT THE HOTEL FEDEX LOCATION BECAUSE IT MEANT I COULD TELL HER WHAT AN AWESOME JOB SHE'D DONE AND HOW MUCH THAT EASE OF MINE MEANT TO ME. I'VE HAD EXPERIENCES AT OTHER FEDEX HOTEL LOCATIONS IN THE PAST THAT WERE ANYTHING BUT SMOOTH, BUT THAT WAS ABSOLUTELY NOT THE CASE WITH TANDOLYN HELPING. IF EVERY FEDEX OFFICE HAD A TANDOLYN I WOULD NEVER SHIP WITH ANYONE BUT FEDEX!

Penny was so sweet. She was extremely helpful and did everything we needed quickly. She was friendly and personable. We had a great experience with her and the office.

We partnered with Penny and John on a number of services during the BTC show and they were essential to our success. Everything was easy and perfect with their support on printing and small package shipping.

Penny Smith was terrific. She assisted us with both incoming and outgoing shipments. She went above and beyond to help with urgent trade show materials and made the whole process painless. What a great experience

She was so courteous and asked how she could better serve me and my multitude of boxes. Used her own tape/tape gun to ensure my box was tightly sealed. Made sure the address was correct prior to printing the tag. Had me laughing & smiling throughout the entire transaction.

Everyone was extremely helpful and prompt and responsive. The level of service and communication surpassed my expectations

Good experience but could be a bit cheaper

Fast & friendly service!

Nessa was fantastic. Super helpful, made things very easy.

Very good services , helpful staff

Very helpful and pleasant staff.

The service was amazing and the job was done quickly. I was in a rush for a conference and BJ jumped in to help me print and laminate my documents.

Staff was very pleasant took care of my shipping needs.

Nessa was super personable and was very patient with me as I pulled together my own FedEx label. She made my experience a very positive one and should be recognized for a job well done.

John was extremely accommodating and attended to our asks immediately. He made sure or order was processed before the time slot we were given and accommodated a last minute change. He was very professional. We will definitely use FedEX printing service in the future.

We had a last-minute print request, with a very short deadline, as our team is attending a nearby trade show from out of town. From the moment we called asking for help, John Ybarbo, was completely responsive and leaped straight into action to make sure our designs were printed on a quality paper, perfectly folded, and delivered on time. He called to keep us informed of the progress of our order and was compassionate about our frantic request. While I am sure he was busy with many other orders to fulfill and customers to serve, he took the time to pause and make sure we felt like our project was the most important request of the day. It’s so rare to find people who work in a customer service role, who actually care about delivering a positive experience and are not just focused on the business transaction. FedEx is lucky to have someone like John representing their business and working with their customers. Thank you, John!

The entire staff at this location were helpful, attentive, and friendly. They work with urgency and understanding, especially of tight deadlines. Kudos!

John Y was very helpful. Made the experience enjoyable even haha

John in the JW Marriott Austin location went above and beyond to print an image on card stock for me - he photoshopped the image to make it fit just perfectly and it looks better than the original. He was friendly and professional and so skilled! He could have just printed the image as-is but made it perfect. Thank you!

Thanks, John and Luke! Friendly service and quick print job.